Patient Rights & Responsibilities

Contact our Patient Relations team

Your feedback about your experience at Cheyenne Regional is greatly appreciated, and our Patient Relations team wants to help ensure your hospital experience is a positive one.

Through our Patient Relations team, you can safely express concerns, problems or questions related to your patient experience, your care team or the hospital itself.

If you have a question, please ask! If you have a recommendation, we would love to hear it and learn from it.

To share your feedback, please call our Patient Relations Hotline at (307) 633-7768. Patient Experience office hours are typically 7:30 a.m. to 4 p.m. Monday through Friday. Additionally, we are not here on the evenings, weekends or holidays. To better assist you, for questions regarding your medical bill or insurance, please call our patient financial services department at (307) 996-4777 and they will be able to assist you. If you are calling to request medical records, please call our Health Information Department at (307) 633-7925, option 1.

Each team member is dedicated to listening and meeting your needs, and will respond appropriately to any concerns or problems that may arise during or after your stay.

Patient Grievance Process

Complaints that cannot be resolved by our Patient Relations Team will be referred to the Cheyenne Regional Medical Center leadership team for resolution and follow-up. In these cases, a member of the leadership team will meet and/or communicate with the patient and/or family member regarding specific concerns. You can reach our leadership team through the Patient Relations Hotline at (307) 633-7768.

If you feel your concerns have not been addressed appropriately in-house, you can contact the Wyoming Department of Health Office of Health Licensing and Surveys at (307) 777-7123 (2020 Carey Avenue, 8th Floor, Cheyenne, WY 82002), and/or The Joint Commission Office of Quality Monitoring at (800) 994-6610 (One Renaissance Boulevard, Oakbrook Terrace, IL 60171).

Patient Privacy

At Cheyenne Regional Medical Center (CRMC), we take your privacy very seriously.

For detailed information on the steps we take to ensure your privacy, please ask for a copy of our “Notice of Privacy Practices” and/or “HIPAA” brochures.

Standards for Privacy of Protected Health Information

According to the Health Insurance Portability and Accountability Act (HIPAA), a section of laws enacted by the federal government, you have specific rights concerning the use of individually identifiable health information.

Only individuals with a legitimate “need to know” may access, use or disclose patient information. Protected health information may be released to other covered healthcare providers without patient authorization if used for treatment, payment, healthcare operations, or for public good purposes as permitted by state and federal laws. However, any disclosures of protected health information for use outside treatment, payment and/or healthcare operations requires patient authorization. If you would like one of your family members to be able to discuss your care with your providers, you will need to list that person (or persons) on the HIPAA forms.

While receiving care in the hospital, you may ask that your name not be included in the hospital directory. You will be a “privacy patient,” which will mean that people calling or asking for you will be told, “I have no information about this patient.” If you want to receive deliveries of cards and flowers, then you will want your name to be included in the hospital directory. If you include your name in the hospital directory, your name will also appear on a list for clergy members of your faith, should you be interested in a visit.

For a listing of other HIPAA privacy rights, please refer to the Notice of Privacy Practices that is given to you at registration. You may also request a copy at any time.

Rapid Response Team

Established in January 2006 as part of the 100,000 Lives campaign, CRMC’s Rapid Response Team is made up of clinicians who bring critical care expertise to the bedside. They help identify high-risk patients and those likely to suffer from cardiac or respiratory arrest, which, if identified in a timely fashion, can often prevent unnecessary deaths.

Thanks to their close proximity with patients, Rapid Response Team members may recognize signs that a patient is deteriorating before physicians and nurses do, and they can empower patients and their family members to promptly seek help and speak up as needed.

If you have concerns about what needs to be done for patient treatment and care, please contact the Rapid Response Team by calling extension 7535.

Receiving blood products

If you will be receiving blood products (i.e. a transfusion, etc.), you’ll be asked to sign a consent for the administration of blood. This consent will be provided to you after you’ve received a pamphlet and educational materials, and prior to receiving the blood products.

For more information, please ask your nurse or physician.

Latex allergies

Cheyenne Regional is a latex-free facility.

What should I do if I have a latex allergy?

If you have a latex allergy, please let your healthcare provider (and/or the care team assigned to you) know immediately.

What are the symptoms of a latex allergy?

The thin and stretchy latex rubber in gloves and balloons has high levels of protein. In some people, this protein can cause an allergic reaction.

Some reactions are as mild as sneezing; others are as severe as anaphylactic shock, which is a serious condition that requires immediate medical attention.

Latex allergy symptoms can include:

  • Itchy, red, watery eyes
  • Sneezing
  • Coughing
  • Rash or hives
  • Chest tightness
  • Shortness of breath
  • Anaphylactic shock