Patient Experience

Cheyenne Regional’s Patient Experience team was formed several years ago to work one-on-one with patients and families to accomplish the following important goals:

  • Ensure strong connections between our patients, their families and our healthcare teams
  • Listen carefully and respond quickly to any concerns our patients may have during or after their hospital stay
  • Provide a safe means through which patients may express concerns, problems or questions
  • Share patient feedback with the rest of the organization so that we can continually improve our patients’ experience of care

Our focus is to provide every patient with high-quality, compassionate care. We also strive to provide our patients and their families with an exceptional experience during their hospital stay. If you have questions, concerns or compliments related to any of your interactions with Cheyenne Regional providers, employees or volunteers, our Patient Experience team stands ready to help you. Please contact us at (307) 633-7768 or email us at PatientExperience@crmcwy.org.

We will return your call or email within 24 hours, and often much sooner.


Patient and Family Advisory Council

The Patient and Family Advisory Council (PFAC) is composed of patients, patients’ family members, caregivers and healthcare providers who are committed to improving our patients’ experience of care. The council does this by:

  • Providing valuable insights that help guide our efforts to provide exceptional patient- and family-centered care
  • Offering guidance that aligns with our mission, vision and values
  • Focusing on how we can offer a safe, quality, compassionate and positive healthcare experience to each patient
  • Providing an additional positive form of accountability for our health system
  • Working with our leadership team to evaluate hospital practices, programs and services
  • Helping us understand how we can improve overall care
  • Helping us develop stronger relationships with the communities we serve

Council members serve as volunteer advisers to Cheyenne Regional Medical Center (CRMC). Council members who are former patients of CRMC can provide a particularly valuable point of view since they have experienced care firsthand.

PFAC Member Criteria
To serve as a community member on the PFAC, you must have:

  • Recent experience as a patient at CRMC or be a patient’s family member
  • A willingness to work collaboratively and in an advisory role
  • Good listening skills
  • An ability to interact well with differing groups of people who may have differing opinions
  • Respect for others’ perspectives
  • A positive, constructive attitude
  • An ability to keep personal information confidential
  • An appreciation for the council’s mission
  • A desire to make CRMC’s patient experience better
  • The ability to participate in regularly scheduled meetings and potential subcommittees
  • A willingness to make a two-year commitment

PFAC members will required to participate in orientation and should expect to attend eight committee meetings a year. Meeting times will be determined based on input from PFAC members.

Click on the button below to download the PFAC Bylaws.

PFAC Bylaws

Become A Patient Family and Advisory Council (PFAC) Member

The PFAC membership structure consists of six community members (from Cheyenne and surrounding communities) and up to six CRMC staff members. If you are interested in serving, please fill out and submit the following application.

Scott Archer
Patient Experience Office
214 E. 23rd St
Cheyenne, WY 82001
(307) 633-7768
scott.archer@crmcwy.org

Amanda Angel
Patient Experience Office
214 E. 23rd St
Cheyenne, WY 82001
(307) 633-7768
amanda.angel@crmcwy.org