Frequently Asked Questions about Cheyenne Regional’s Payment at Time of Service Policy
Does the policy deny access to care?
Hospital billing practices are highly regulated, inherently complex and often confusing. It is our sincere hope the following information will help provide some clarity of Cheyenne’s Regional’s payment policies and options, and reflects our commitment to serve the medical needs of all members of the community.
What does the policy say about paying at the time of service?
The policy states, “The appropriate co-payment, co-insurance, or deposit is to be requested at check in.”
- For insured patients with no co-payments and/or co-insurance, no payment at time of service will be requested.
- Deposits mostly apply to uninsured individuals and generally range from $120 to $180 per visit.
- If a patient is not able to pay the requested co-payment, co-insurance or deposit at check in, Cheyenne Regional will provide and discuss applicable payment options. We have multiple payment support and options, including Cheyenne Regional’s Charity Care program, assistance with Medicaid enrollment, assistance with Insurance Exchange enrollment, no-cost payment plans up to 24 months and acceptance of most credit cards. 36 months upon leadership approval. We have also partnered and provided financial support to alternative providers, including the Cheyenne Health and Wellness Center and Wyoming 2-1-1.
- The policy also allows for re-scheduling visits under appropriate circumstances.
What is the reason for the policy?
For patients and their families, we believe the policy helps promote improved financial transparency, assists to promote a better understanding of the often complex patient financial portion and helps avoid subsequent billing surprises. Cheyenne Regional recognizes patients frequently come to us sick, anxious and worried. To the extent it is appropriate to have up-front payment discussions regarding payment support and options, we believe patients and their families are better served.
For Cheyenne Regional, the policy should help reduce the underlying and overall cost of providing healthcare services. It helps reduce the need for expensive post-visit billing and collection practices and also reduces the cost of uncompensated healthcare services. (Uncompensated care is medical care that is provided but is not paid for by the patient or another payer.)
Patient Payment at Time of Service Policy
Emergency Medical Treatment and Active Labor Act (EMTALA) Policy
Patient Accounting Policy
For the many ways that Cheyenne Regional gives back to our community, take a look at recent community benefits provided by Cheyenne Regional. Community benefits help improve the overall well-being and quality of life of individuals living in our community.