Billing and Insurance FAQ

Please contact Patient Financial Services by calling (307) 996-4777 to discuss payment options or any other questions regarding Cheyenne Regional Medical Center’s payment policies. We are open Monday through Friday, 8 a.m. – 4 p.m.

For your convenience, your insurance carrier will be billed directly prior to you receiving a statement. Please understand that the “self-pay” portion of your bill (the amount of your hospitalization or clinic not covered by your insurance) will be requested at the time you leave the hospital.

For patients not covered under an insurance plan, a Patient Account representative will contact you during your hospitalization to assist in making financial arrangements.
Payment plans may be established, interest-free, but will require the patient/guarantor to have the account added.

For more information about this program, please call our Financial Navigator office at 307-996-4793 or email

Mailing Address:
Financial Navigation
Cheyenne Regional Medical Center
214 E 23rd Street
Cheyenne, WY 82001

Cheyenne Regional will use the following means to obtain a current address for an account:

Responsible Individual is responsible for providing a current address to Cheyenne Regional upon
registration and at the time of any subsequent change in address.

Cheyenne Regional maintains a contract with an external service provider to provide current address updates.

Two telephone calls are attempted to the telephone numbers listed on patient account.

Cheyenne Regional, both hospital and clinics have the ability to update the guarantor address in the system.

Statements and correspondence returned by the U.S. Post Office as undeliverable will be considered to
be provided as of the date it was mailed.

Payments for hospital or clinic appointments may be made at either location, West Campus (214 E. 23rd Street), Monday through Friday, 8 a.m. – 4:30 p.m.
After hours and on weekends, payments can be made at the West Campus (214 E. 23rd Street) with any of the Admissions representatives.