Billing and Insurance

Make a Cheyenne Regional Payment

      1. Click on “Go To MyChart”
        1. Go To MyChart
      2. Click on “Pay Bill as Guest”
        (NOTE: This allows patient payment without a MyChart account. You will need the following information before proceeding to the next step, your Guarantor account # and last name or if paying on account for other guarantor, use their information to locate their accounts.)
        If you don’t have this information, please contact (307) 996-4777 to assist in getting the information needed.
      3. Click on the “Pay Bill as Guest”
      4. Enter in Guarantor account # and Last Name and click Look Up
      5. Once account is located, enter in the amount and payment method
      6. Select your payment method
      7. Confirm your address and payment information.
      8. Click process payment.
      9. You will see a confirmation screen showing that your payment has been processed or declined.

If you have any issues during the process, please contact (307) 996-4777 for assistance.

Questions About your Hospital Bill

Please contact Patient Financial Services by calling (307) 996-4777 to discuss payment options or any other questions regarding Cheyenne Regional Medical Center’s payment policies. We are open Monday through Friday, 8 a.m. – 4 p.m.

For your convenience, your insurance carrier will be billed directly prior to you receiving a statement. Please understand that the “self-pay” portion of your bill (the amount of your hospitalization or clinic not covered by your insurance) will be requested at the time you leave the hospital.

For patients not covered under an insurance plan, a Patient Account representative will contact you during your hospitalization to assist in making financial arrangements.
Payment plans may be established, interest-free, but will require the patient/guarantor to have the account added.

For more information about this program, please call our Financial Navigator office at 307-996-4793 or email

Mailing Address:
Financial Navigation
Cheyenne Regional Medical Center
214 E 23rd Street
Cheyenne, WY 82001

Undeliverable Billing Statements – U.S. Post Office Returns

Cheyenne Regional will use the following means to obtain a current address for an account:

Responsible Individual is responsible for providing a current address to Cheyenne Regional upon
registration and at the time of any subsequent change in address.

Cheyenne Regional maintains a contract with an external service provider to provide current address updates.

Two telephone calls are attempted to the telephone numbers listed on patient account.

Cheyenne Regional, both hospital and clinics have the ability to update the guarantor address in the system.

Statements and correspondence returned by the U.S. Post Office as undeliverable will be considered to
be provided as of the date it was mailed.

Cashier Hours

Payments for hospital or clinic appointments may be made at either location, West Campus (214 E. 23rd Street), Monday through Friday, 8 a.m. – 4:30 p.m.
After hours and on weekends, payments can be made at the West Campus (214 E. 23rd Street) with any of the Admissions representatives.

Financial Assistance Program

As part of our mission, we offer a Financial Assistance Program for Cheyenne Regional Medical Center, Davis Hospice Center and the Cheyenne Regional Medical Group clinics. This program is designed to help individuals who cannot afford the healthcare they need. Patients who cannot pay for all or a portion of their medical treatment may apply for help by completing a Financial Assistance application.

Note: Effective April 1, 2020, discounts are not applied to out-of-pocket costs as a result of copays, coinsurance, and deductibles. The service area for financial assistance is Laramie County, Wyoming. For more information, please see the full policy and/or policy summary in the link below under Financial Assistance Documents and Policies.

(Click on a link below for a copy of the application in English or Spanish.)

You can schedule a time to visit with a representative at the West Campus (214 E 23rd Street) from 8 a.m.– 4 p.m., Monday through Friday. Appointments can also be made outside this time frame, on a case-by-case basis.

To make an appointment or for more information, please call 307-996-4793.
Please print a copy of the application (see links below) prior to seeing a Financial Navigator.

Financial Assistance Documents and Policies

Payment Plans
Financial Assistance Application (English)
Financial Assistance Application (Spanish)
La Comunidad Beneficia a la Aplicación (Spanish)
Financial Assistance Program Policy
Financial Assistance Policy Summary
Financial Assistance Payment Scale
Patient Payment at Time of Service Policy
Emergency Medical Treatment and Active Labor Act (EMTALA) Policy
Financial Assistance Covered Providers
2022 Community Health Needs Assessment