Frequently Asked Questions
Q: Where are you located?
We are located at the Cheyenne Regional Health Plaza, 800 E. 20th Street, Suite 230, Cheyenne, WY 82001. Please click on the following link for a map: CRMG Endocrinology & Diabetes Education Map.
Q: Where should I park?
The patient parking lot and entrance are located on the north side of the building.
Q: Do I need a referral to see the endocrinologist?
No, although we highly encourage a referral as some insurance companies may require it. Please check with your insurance provider prior to your appointment
Q: Do I need a referral to see the certified diabetes care and education specialist?
Q: Who are your participating insurance carriers?
Medicare, Medicaid, Blue Cross Blue Shield, Great West, Tricare, Veterans Administration, Aetna, United Health Care and UMR, to name a few. Please verify with your insurance company that your benefit plan covers our clinic and services.
Q: Are payment plans available?
Yes. To get set up on a payment plan, please contact our health system’s Patient Financial Services by calling (307) 996-4777, Monday through Friday, 8 a.m. – 5 p.m.
Q: If I do not have insurance, what am I expected to pay at the time of service?
If you do not have insurance, the minimum amount due at the time of service is $180 for a new patient and $120 for an existing patient or for a follow-up visit. The collected amount will be applied towards the charges incurred for that visit.
Q: Do you accept personal checks?
Yes, but they must be printed with your name and address.
Q: Can I pay by credit card? Which ones do you accept?
We accept MasterCard, Visa, Discover and American Express.
Q: Do I have to pay my co-pay at the time of service?
Q: What do I need for my first appointment?
You need to bring your insurance card(s) and a photo ID to your first appointment.
Q: How long will my first appointment take?
Your first appointment will last approximately 40 to 60 minutes with the endocrinologist and approximately 60 to 180 minutes with a certified diabetes care and education specialist.
Q: How do I request a copy of my medical records?
If you would like to receive a copy of your medical records or have medical records sent to another party, please complete an authorization for release of information. Please click on the following link for access to the form and for more information: Authorization for Release of Health Information – Cheyenne Regional Medical Center
Q: How can I sign up for MyChart (electronic patient portal)?
MyChart, Cheyenne Regional’s electronic patient portal, makes it easier than ever to access and stay informed about your health information and records. For more in-depth information about MyChart, please visit our main MyChart page.
Q: Where can I find a primary care physician?
If you need a primary care physician, please click on the following link for a list of nearby primary care clinics and providers: www.cheyenneregional.org/service/primary-care/.