Crisis Prevention Institute (CPI)

Medical team discussing over laptop in hospital

Course Description 
Cheyenne Regional (CRMC) offers full and re-certification Crisis Prevention Institute (CPI) courses in accordance with Non-Violent Crisis Intervention Programs. CPI training provides healthcare workers with various verbal and physical methods for preventing violence and injury when they’re required to deal with upset patients and/or visitors.

CRMC utilizes the best-practice curriculum developed by the Crisis Prevention Institute, titled, “Non-Violent Crisis Intervention.” Crisis intervention is a situation in which staff members must intervene to address a person’s behavior that has the potential to escalate into a disruptive or even violent incident. The program provides best-practice answers to the following questions:

  • How do I recognize the early warning signs that a person’s behavior may escalate?
  • How can I intervene effectively before a person’s behavior becomes dangerous?
  • If a person becomes violent, how can I control the violence while still providing care, welfare, safety, and security for everyone involved?

Who should take the course? 
Staff in the following areas are required to be CPI-certified in “Non-Violent Crisis Intervention”

  • Behavioral Health Services (BHS): All department staff
  • Emergency Department (ED): All department nursing staff
  • Resource: RNs, CNAs, and Patient Care Attendants (PCAs)

NOTE: Staff working in an area where CPI is not mandatory, may register to attend a CPI class with the approval of their supervisor.

Please follow the steps below to register for the course.

  • CRMC employee: Please register using your HealthStream account.
  • Non-employees: Please contact Paula Pyc (at (307) 996-4736 or
  • The registration freeze for this course is two weeks prior to the course date.
  • After you register for the course, you will receive an email 30 days prior to the start-date of your course. This email will contain vital information about how you’ll need to prepare and what you should expect during the course. Please make sure to check your email.

Certification Period
Your CPI certification is valid for one year and will expire the last day of the month in which you completed the course.

CPI Course Completion Steps

  • Enroll in the course via HealthStream
    • Students taking the class for the first time should select the course titled, “CPI Nonviolent Crisis Intervention – Full.” Each ‘full’ class is scheduled for a duration of eight hours.
    • Students who currently have a valid (un-expired) CPI card should enroll in the course titled, “CPI Nonviolent Crisis Intervention – Refresher.” Each ‘refresher’ class is scheduled for a duration of four hours.
  • There is not any pre-course work required for this course.
  • During the class, please arrive wearing comfortable, yet professional clothing that will not restrict movement. Do not wear sandals, flip-flops or open-toed footwear.

Certification Card
Upon successful completion of the course, each student will receive a certification card from the certified instructor.

Course Schedules

Initial certification Recertification Course

If you have questions or would like further information about the course, please contact Paula Pyc (at (307) 996-4736 or or Jim Shearer, the course director (at (307) 996-4731 or